Salt Lake City, UT: CloudCherry, the customer experience software solution, today announced its integration with Salesforce (NYSE: CRM). CloudCherry’s launch of the Service Cloud and Marketing Cloud integrations will improve the way organizations address customer issues and drive higher satisfaction ratings.
Businesses and organizations typically use contact centers to handle inbound, reactive customer concerns. Now, with CloudCherry’s direct integration with Salesforce, organizations can change the way they interact with their customers and turn contact centers into proactive hubs used to improve Customer Experience and issue management.
CloudCherry offers 17 channels for organizations to capture relevant, contextual, real-world data from customers. The feedback captured from these channels can be driven towards the contact center – from physical locations, online, email, SMS, or social – raised as a case on Salesforce and addressed by agents immediately.
CloudCherry’s robust rule-based notification engine triggers can even route feedback towards particular agents for more effective case management. Routing