Intercom — the customer messaging platform that allows website visitors to communicate with live agents — has announced a new developer program today, opening the door to a range of third-party solutions.
We’ve covered Intercom at length before. Throughout its journey — one that is funded to the tune of $116 million — the company has augmented its original customer service messaging platform with everything from lead generation solutions to smart marketing automation capabilities.
But Intercom admits it can’t create everything it wants to itself. It has already built more than 50 integrations with other products and services, and this new ecosystem further extends its functionality.
“We have a broad vision for Intercom,” Des Traynor, chief strategy officer and cofounder at Intercom, told me in an interview at Web Summit. “We’re simply not going to be able to do everything for everyone, so adding a developer network makes the