Dallas, TX, March 21, 2017 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced it has received another accolade for its new SMS ACD contact center solution, having been named 2017 CUSTOMER Product of the Year Award by the Technology Marketing Corporation (TMC). The SMS ACD module facilitates two-way text messaging in the contact center environment, allowing businesses to utilize this popular communications channel for efficient customer engagement.
“Messaging is now considered among the most widely used communications media, with a preponderance of consumers preferring text over voice,” said Rick McFarland, chief executive officer for Voice4Net. “We’re proud that CUSTOMER magazine recognizes our efforts to deliver this compelling capability to the marketplace.”
TMC publishes both CUSTOMER and INTERNET TELEPHONY magazines for the communications industry. The CUSTOMER award comes within a month of Voice4Net’s SMS ACD Module being